Thanks for purchasing our products at Alcame Photographic Printing. In order to be eligible for a refund, you have to return the product within 14 calendar days of your purchase. Postage costs will be at your own expense. The product must be in the same condition that you received it, undamaged and in a re-saleable condition.
After we receive your item, our team will inspect it and process your refund. The money will be refunded to the original payment method you've used during the purchase. For credit card payments, it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund.
If anything is unclear or you have more questions feel free to contact our customer support team. If an item is damaged in transit, please get in touch within 14 days and we will endeavour to rectify the issue. Thank you.
